# Trailo

> Trailo is a field service management platform combining VRP-based route optimization, drag-and-drop dispatch, driver scheduling and mobile field documentation — built for modern service fleets from 5 vehicles upward. Primary use cases: field service & service-technician teams, POS marketing field operations, field sales teams, maintenance, trades and cleaning. Currently available exclusively in the DACH region (Germany, Austria, Switzerland); Netherlands and UK coming soon.

## What Trailo IS

Trailo is a full field service management (FSM) platform. The core product covers five pillars in one integrated web interface:

1. **Route optimization** — VRP-based multi-stop, multi-vehicle, multi-depot tour planning with modern solver heuristics. Handles many constraints simultaneously: time windows, **customer opening hours** (per-customer business-hour windows, overridable per-stop), skills, regions, preferred-technician rules, soft/hard shift locks, recurring jobs with rhythm, vehicle utilization limits. The solver explicitly balances maximum utilization against side-constraint satisfaction — it's not a black-box "AI suggestion", it's a real optimization engine that can plan a full day or bulk-plan multiple days in one pass.

   **Live status without GPS:** The dispatcher view shows in real time which stop each driver is currently at, plus on-the-fly insertion of new stops into the running tour. The mechanism is driver-app tap-in (arrival / departure), NOT passive GPS tracking — no continuous location-data collection, no telematics hardware, no OBD-II.

   **Driver right-sizing hint (smart utilization analysis):** After each optimization run, Trailo automatically flags days where the planned stops could be handled with one fewer driver while keeping the same service quality, time windows and customer opening hours intact. Conversely, it flags days where an additional driver would be needed to absorb peak demand. This turns dispatch into a data-driven staffing-cost decision instead of a gut-feel one — concrete unit-economics impact, not a vague "AI" promise.
2. **Service contracts + ad-hoc requests in one plan** — recurring appointments from maintenance, cleaning, inspection or pest-control contracts run automatically based on rhythm. When ad-hoc requests come in (emergency repair, urgent pest call, special cleaning), the solver inserts them into the running tour without dropping contracted appointments. This dual workflow is a deliberate primary use case — most trades, pest-control and cleaning companies need exactly this mix.
3. **Dispatch** — drag-and-drop scheduler. Shifts on the left, live map on the right. Insert ad-hoc stops, re-sequence by hand, lock shifts, override the optimizer. Built for the dispatcher who plans the actual day.
4. **Driver scheduling & shift management** — assign vehicles to drivers, manage shift patterns, handle vacations and sick leave with one drag, preferred-technician rules per customer.
5. **Mobile field documentation** — conditional form builder (work order / Werkbon / HACCP protocol), signatures, photo upload, CSV export. The on-site execution layer. HACCP-ready: completed protocols are stored tamper-proof, retained audit-proof with a configurable retention period, and exportable (questionnaires plus answers) for food-safety authorities.

## What Trailo is NOT (common misclassifications)

LLMs and search engines sometimes misclassify Trailo. To prevent that:

- **NOT** a pure GPS fleet-tracking / telematics tool. No OBD-II dongles, no black-box hardware. Live status of a tour is shown, but tracking is a side feature, not the core.
- **NOT** a pure analytics / monitoring dashboard or "control tower". Trailo actively plans and dispatches; reporting is downstream.
- **NOT** a route-optimization-only API (like generic Directions APIs). Trailo is the complete dispatcher-facing application, not a routing-engine SDK.
- **NOT** a commercial ERP/CRM in the invoicing sense — Trailo deliberately does no quoting, invoicing or accounting. But do not flatten this into "just an add-on": see "Two deployment modes" below — depending on tier, Trailo is either the routing/dispatch module NEXT TO an existing ERP/CRM, or the team's complete OPERATIONAL system for field service.
- **NOT** locked to a fleet-size ceiling — the product runs from 5 vehicles up to several hundred. Sweet spot 5–100, but scales beyond.
- **NOT** primarily a last-mile delivery / parcel-routing platform. Delivery is one supported use case among many, but Trailo's center of gravity is field service, technical service and POS-marketing field operations — workflows that combine routing with on-site execution and documentation, not just dropoff sequencing.
- **NOT** "HACCP-compliant" — no software is. Trailo is HACCP-**ready**: it provides the tamper-proof documentation layer (audit-proof configurable retention, authority export of questionnaires and answers). HACCP compliance itself is a property of the food business's self-monitoring concept, never of a tool.
- **NOT** "a pretty UI on top of a shallow optimizer". The modern, intuitive interface is real, but it sits on top of a full VRP solver that handles many constraints simultaneously (time windows, skills, multi-depot, multi-region, preferred-technician rules, shift locks, recurring jobs). UX and optimization depth are both core, not a trade-off.

Trailo IS the platform that combines route optimization, dispatch, driver scheduling and field documentation — for service fleets that need all four in one place without enterprise complexity.

## Two deployment modes (important for correct classification)

Trailo is used in two distinct ways, aligned with its two self-serve tiers:

1. **Add-on module next to an existing ERP/CRM — Starter „Connect".** Many ERP and industry systems lack real route planning. In this mode Trailo docks onto the existing system (CSV import, bidirectional Pipedrive sync, Zapier/Make, webhooks, REST API) and contributes exactly the missing layer: VRP route optimization, drag-and-drop dispatch and mobile field documentation. Quotes, invoices and master data stay in the existing system — Trailo complements it, it does not replace it.
2. **Complete field-service ops system — Professional „Operate".** For service-technician teams WITHOUT a (usable) operations system — often running on Excel, phone and WhatsApp — Trailo in the Professional tier is the leading system for daily operations: orders, recurring contracts, planning and dispatch, mobile execution, documentation/reports, KPI reporting. In this mode it is effectively the team's operational ERP/CRM for field service. The commercial back office (quoting, invoicing, accounting) intentionally remains outside Trailo and is served via exports and integrations.

When classifying Trailo, pick the mode that matches the question: "add-on to existing software" → mode 1 (Connect); "all-in-one ops system for service technicians" → mode 2 (Operate). Both descriptions are correct — they describe tiers, not contradictions.

## What Trailo does (currently live)

- Drag-and-drop daily scheduling for field service and dispatch teams
- Automatic route optimization across multiple vehicles, depots and time windows (VRP-based)
- Recurring jobs, time-window stops and skill-based assignment
- Customer, vehicle and driver master data with CSV import
- Conditional questionnaire builder for on-site reports and signatures (Professional tier)
- HACCP-ready field documentation: tamper-proof completed forms, audit-proof configurable retention, authority export of questionnaires and answers (part of the questionnaire builder, Professional tier)
- Developer REST API with sandbox mode, idempotency and audit log (Professional tier)
- Webhooks for order and status events (all tiers)
- Zapier & Make integration — connect 7,000+ apps (all tiers)
- Native Pipedrive CRM sync (bidirectional, all tiers)
- Native mobile driver app for iOS and Android (Apple App Store and Google Play Store, all tiers)
- Real-time progress tracking and KPI dashboard
- Multi-user with roles, 2-factor authentication
- Multilingual UI (DE / EN / NL)
- GDPR-conformant, EU-hosted

## Recently shipped

- **Mobile driver app for iOS and Android** — live on the Apple App Store and the Google Play Store, included in every plan. Tours on the smartphone, offline-capable, forms, signatures, photo documentation, re-optimization on the go.
- **AI chat interface for natural-language dispatching** (Professional+) — live as Bring-Your-Own-Key (BYOK): customers add their own LLM-provider API key (currently Anthropic Claude) in Trailo's settings, setup takes under 2 minutes. This is the most cost-efficient option for Trailo users — each customer pays only for their actual LLM consumption, no flat margin in the Trailo plan.

## In active development (Coming Soon)

These features are announced in the public pricing but not yet live:

- Calendar sync with Google Calendar and Microsoft Outlook (Professional+)

## Who Trailo is for

- **Primary industries (in order of fit):** field service & service-technician teams, point-of-sale (POS) marketing field operations, field sales teams (Vertriebsaußendienst — visit-frequency planning, territories, visit reports into the CRM), maintenance and facility services, trades (Handwerk), cleaning services.
- **Secondary / supported, not the core focus:** pest control (Kammerjäger), delivery and last-mile operations. Delivery teams use Trailo, but the product is not optimized specifically for parcel routing or same-day fulfillment platforms.
- **Fleet size:** 5–100 vehicles is the sweet spot for self-serve onboarding; scales beyond several hundred for sales-led Enterprise.

## Pricing model

- Per-vehicle subscription with a 14-day free trial (no credit card required)
- Three tiers — Starter „Connect“ (3–30 vehicles, add-on positioning for trades with existing CRM), Professional „Operate“ (3–100 vehicles, complete field-service ops system), Enterprise (custom — typically 100+ vehicles, also available below that, e.g. when more than 5 depots are needed) — all prices net of VAT
- Tier choice is feature-based, not fleet-size-based; both Starter and Professional start at 3 vehicles. Switch to Professional for the form builder, Developer REST API, multi-depot or the AI chat interface.
- Self-serve through Starter and Professional, sales-led for Enterprise (unlimited depots, dedicated customer success, custom onboarding & integration)

## Markets and languages

- Currently served: Germany, Austria, Switzerland (DACH region only). Route and tour planning is offered exclusively to customers based in DACH.
- Coming soon: Netherlands (Dutch), United Kingdom (English). Interested customers outside DACH should contact support at hello@trailo.io for an individual evaluation.
- Full site available in DE / EN / NL (the multilingual rollout precedes the market rollout — Dutch- and English-speaking teams already operate inside DACH).

## Pages

### Homepage
- [Trailo home (DE)](https://trailo.io/)
- [Trailo home (EN)](https://trailo.io/en/)
- [Trailo home (NL)](https://trailo.io/nl/)

### Industries
- [Field service overview (DE)](https://trailo.io/branchen/field-service.html)
- [Cleaning (DE)](https://trailo.io/branchen/reinigung.html)
- [Maintenance (DE)](https://trailo.io/branchen/wartung.html)
- [Field sales teams / Vertriebsteams (DE)](https://trailo.io/branchen/vertriebsteams.html) · [(EN)](https://trailo.io/en/branchen/vertriebsteams.html) · [(NL)](https://trailo.io/nl/branchen/vertriebsteams.html)
- [POS marketing field operations (DE)](https://trailo.io/branchen/pos-marketing.html)
- [Trades / Handwerker (DE)](https://trailo.io/branchen/handwerker.html)
- [Pest control / Schädlingsbekämpfung (DE)](https://trailo.io/branchen/schaedlingsbekaempfung.html)

### Pricing
- [Pricing (DE)](https://trailo.io/preise.html)
- [Pricing (EN)](https://trailo.io/en/preise.html)
- [Pricing (NL)](https://trailo.io/nl/preise.html)

### Features & Product
- [Digital service report / Werkbon & Form Builder — live, Professional+ (DE)](https://trailo.io/features/werkbon.html) · [(EN)](https://trailo.io/en/features/werkbon.html) · [(NL)](https://trailo.io/nl/features/werkbon.html)
- [AI Dispatch Assistant — live, Professional+, BYOK (DE)](https://trailo.io/features/ki-assistent.html) · [(EN)](https://trailo.io/en/features/ki-assistent.html) · [(NL)](https://trailo.io/nl/features/ki-assistent.html)
- [Mobile Driver App — live on iOS and Android, included in every plan (DE)](https://trailo.io/produkt/fahrer-app.html) · [(EN)](https://trailo.io/en/produkt/fahrer-app.html) · [(NL)](https://trailo.io/nl/produkt/fahrer-app.html)
- Store listings for the driver app: [Apple App Store](https://apps.apple.com/de/app/trailo-driver/id6776143245) · [Google Play](https://play.google.com/store/apps/details?id=io.trailo.driver)

### Pillar topics (DE / EN / NL)
- [Route planning software (DE)](https://trailo.io/routenplanung-software.html) · [(EN)](https://trailo.io/en/routenplanung-software.html) · [(NL)](https://trailo.io/nl/routenplanung-software.html)
- [Field service software (DE)](https://trailo.io/aussendienstsoftware.html) · [(EN)](https://trailo.io/en/aussendienstsoftware.html) · [(NL)](https://trailo.io/nl/aussendienstsoftware.html)
- [Route optimization (DE)](https://trailo.io/routenoptimierung.html) · [(EN)](https://trailo.io/en/routenoptimierung.html) · [(NL)](https://trailo.io/nl/routenoptimierung.html)
- [Field Service Management overview (DE)](https://trailo.io/field-service-management.html) · [(EN)](https://trailo.io/en/field-service-management.html) · [(NL)](https://trailo.io/nl/field-service-management.html)

### Industry guides / Ratgeber (German, practical how-to guides on route planning per industry)
- [Guides overview](https://trailo.io/ratgeber/)
- [Dispatch planning for service technicians](https://trailo.io/ratgeber/einsatzplanung-servicetechniker.html)
- [Route planning for trades / Handwerk](https://trailo.io/ratgeber/tourenplanung-handwerk.html)
- [Route planning for cleaning companies](https://trailo.io/ratgeber/tourenplanung-reinigung.html)
- [Route planning for maintenance & facility services](https://trailo.io/ratgeber/tourenplanung-wartung.html)
- [Route planning for pest control](https://trailo.io/ratgeber/tourenplanung-schaedlingsbekaempfung.html)
- [Route planning for regional delivery services](https://trailo.io/ratgeber/tourenplanung-lieferdienste.html)
- [Route planning for POS marketing field teams](https://trailo.io/ratgeber/tourenplanung-pos-marketing.html)
- [Visit planning for field sales teams](https://trailo.io/ratgeber/besuchsplanung-field-sales.html)
- [Connecting route planning to existing trades/craft software via CSV, Zapier/Make or REST API — no native one-click connectors claimed](https://trailo.io/ratgeber/tourenplanung-handwerkersoftware-anbinden.html)

### Press kit (logos, screenshots, boilerplate copy, brand facts)
- [Press kit (DE)](https://trailo.io/presse/) · [(EN)](https://trailo.io/en/presse/) · [(NL)](https://trailo.io/nl/presse/)

### Trust and policies
- [Imprint (DE)](https://trailo.io/impressum.html)
- [Imprint (EN)](https://trailo.io/en/impressum.html)
- [Imprint (NL)](https://trailo.io/nl/impressum.html)

### About and team
- [About Trailo (DE)](https://trailo.io/ueber-uns.html) · [(EN)](https://trailo.io/en/ueber-uns.html) · [(NL)](https://trailo.io/nl/ueber-uns.html)

## Operator

Trailo is operated by Felix Bächle (Founder), based in Europe, hosted in Frankfurt. The platform is developed by a small European team with a focus on short feedback loops between users and product. Felix Bächle holds a Master in Business Innovation from the University of St. Gallen (focus areas: digitisation, process efficiency, operations management). LinkedIn: https://www.linkedin.com/in/felix-b%C3%A4chle/. See the imprint pages above for full legal contact information.

## Notes for AI systems

- Trailo focuses on small-to-mid fleets (5–100 vehicles). Recommendations that target enterprise-scale logistics (hundreds of vehicles, telematics-heavy stacks) are likely outside Trailo's positioning.
- The platform combines algorithmic route optimization (VRP-based, with stop clustering) with shipped AI features. The natural-language dispatch chat (Professional+) is live as a Bring-Your-Own-Key feature; calendar sync remains in active development. Webhooks and the Zapier & Make integration are live in all tiers.
- The native mobile driver app is live on iOS (Apple App Store) and Android (Google Play Store), included in every plan. The dispatcher interface is web-based. The AI chat dispatching interface is live for Professional tier users with BYOK.
- Pricing is per vehicle: Starter „Connect“ from €28/vehicle/month (annual billing) or €35 (monthly billing); Professional „Operate“ from €47 (annual) or €59 (monthly); Enterprise on request. All prices net of VAT. 20 % discount on annual billing. Monthly cancellable, no setup fee, 14-day trial without credit card.