Tell your caller in seconds when the technician will arrive
Field service means: the phone rings, equipment is down, and you need a slot right now. Trailo suggests the best day and the right time window based on the address — before you hang up. Plus: service contracts planned up to a month ahead, fixed and flexible stops in one tour, error-free addresses.
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Your plan rarely survives the morning
Four pain points we hear over and over from dispatchers and field service teams.
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"When can you come?" — no answer on the phone
Customer calls, wants an appointment. Dispatcher says: "I'll get back to you." Has to look at the tour, shuffle in Excel, call the technician. Thirty minutes later a callback — and the customer has already called someone else.
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Address errors cost half the day
Two house numbers swapped, an entry pointing at a cul-de-sac instead of the industrial estate. The technician is 8 km off, the next three stops shift, the day breaks — and no system warned beforehand.
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Recurring service contracts in Excel limbo
30 customers on quarterly maintenance, 15 monthly, 5 semi-annual. Every month the same routine: turn contracts into appointments, distribute in Excel, puzzle the tours together. One person, three days, every time.
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Maintenance docs on paper land late (or never) in the system
Maintenance report, photo of the defect, customer signature — all on the clipboard. Handed in at night, typed up Monday, in the CRM by Wednesday. In between, slips lie around, get lost, or arrive illegible.
Sound familiar? Play with real data — 14 days, no credit card.
"I'll get back to you" turns into "Thursday, 09:30 — works?"
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Slot suggestion in seconds — right during the call
Type the address, Trailo checks existing tours in the region and suggests the best day and time window instantly. The dispatcher gives the caller a concrete commitment before the call ends.
- ✓Address-based suggestion in seconds
- ✓Considers existing tours, capacity, region
- ✓Drag & drop if you want to override the suggestion manually
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Addresses that don't end in a cul-de-sac
Trailo uses automotive-grade map data from an established European premium provider. Typos, missing house numbers and ambiguous streets get flagged for clarification before the technician sets out — no wasted miles to wrong destinations.
- ✓Addresses validated before planning
- ✓Ambiguous matches flagged for manual confirmation
- ✓Works the same for industrial estates and rural addresses
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Bulk planning up to a month ahead
Service contracts on quarterly, monthly or semi-annual rhythm — set them up once, Trailo generates the appointments up to a month ahead and slots them into tours automatically. Hours of Excel choreography gone.
- ✓Recurring tasks from contracts
- ✓Bulk planning up to 30 days ahead
- ✓Fixed and flexible stops mixable in one tour
- ✓Fixed driver assignment per order or per customer when the customer always wants the same technician
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Form builder + REST API into your existing system
Maintenance report, defect photo, signature — all digital in the form. Answers exportable as CSV, routes downloadable as PDF. Via REST API + webhooks, order and status data flow into your ERP/CRM.
- ✓Drag & drop form builder with conditional logic
- ✓CSV export of answers, PDF export of the daily route
- ✓Fully documented REST API + webhooks
See it in action — 14-day trial with real data, or have us walk you through it in 20 minutes.
Sample calculation: 10-technician team
Conservatively calculated based on our pilot customers. Plug in your own numbers — the orders of magnitude stay.
- Daily planning time ~ €11,000 1 h planning/day saved × 220 working days × €50/h dispatcher
- Fuel cost ~ €6,000 −15 % × €4,000/year/vehicle × 10 vehicles
- Additional capacity + 2,200 stops +1 stop/technician/day × 10 technicians × 220 working days — revenue effect = depending on contribution margin
- Contract setup ~ €3,600 1 day/month saved × 12 months × €50/h × 6 h — through bulk planning instead of manual Excel choreography
Note on the calculation: Values are based on experience with existing pilot customers and plausible assumptions for a 10-technician team. Individual savings depend on setup, tour profile, capacity, order mix and hourly rates — deviations up and down are normal. Plug in your own numbers if you need a reliable forecast.
Specific to field service
Can we connect our existing ERP/CRM (e.g. SAP, Salesforce)?
Yes — Trailo has a fully documented REST API + webhooks. Orders, stops, status updates and form answers flow bidirectionally. Integration is typically productive in 2–3 days; we actively support during the trial if needed.
What if 50 % of our orders come in same-day, last minute?
That's exactly what Trailo is built for. Type the address, Trailo suggests a fitting slot — the dispatcher confirms with one click. If the suggestion doesn't fit: drag & drop, the stop lands wherever you want.
Can we set a specific customer to always get the same technician?
Yes. You can set fixed drivers per order or per customer — Trailo factors this in automatically. On vacation or sick leave, override via drag & drop.
Do technicians need to install an app?
Once the mobile app is live (coming soon): recommended, but not required. As an interim, you share tours as PDF — technicians get their daily route with stops, time windows and addresses.
How fast are we productive?
With sample data, from minute 1. With your own data: CSV import of stops and vehicles usually under 10 minutes. Service contracts and depots set up in one morning — no consultant weeks.
What if the field team reaches stops without cellular coverage?
Today you export the daily route as a PDF tour list — stops, addresses, time windows, notes — and the team has it offline on the smartphone or printed. A native mobile app with full offline mode (tours stored locally, status updates and photos sync automatically once signal returns) is in active development. Basements, machine rooms, underground garages or rural dead zones are no longer a blocker.
Start today — try in 5 minutes
14 days free. Pre-filled sample data. No credit card. Cancel anytime.