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Industry · Pest Control

Service cycles that plan themselves — and emergencies that fit in

Quarterly, monthly or semi-annual contracts: Trailo turns the contract into appointments, plans them up to a month ahead — and when a call comes in between (wasp nest, rat infestation), Trailo suggests a fitting slot in seconds.

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The challenge

Contracts, emergencies, audit duties — all in the same Excel

What we hear from conversations with pest control teams.

  • Contract dates in Excel choreography

    30 food businesses on quarterly maintenance, 15 restaurants monthly, 8 facilities semi-annually. Every month: turn contracts into appointments, distribute across weeks in Excel, puzzle the tours together. Three days of dispatcher time, every time.

  • Urgent call, no free slot at hand

    "We have rats in the warehouse." The dispatcher has to look at the tour, see who is where, call technicians. By the time an appointment is set: 20 minutes — and the customer has already contacted the competitor.

  • Regulars want the same technician

    Whoever knows the site — paths, bait box locations, customer contacts — works twice as fast. But manual dispatch loses track of this as soon as vacation or sick leave gets in the way.

  • HACCP docs on paper are an audit risk

    Treatment protocol, bait box check, customer signature — all on the clipboard. By the next food safety inspection, everything must be findable. One lost sheet, and the customer has a problem.

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How Trailo solves it

Contracts run themselves, emergencies have a place

  1. Bulk planning from service contracts

    Set contract rhythms once — quarter, month, semi-annual — and Trailo generates the appointments up to a month ahead. Tours get filled automatically; you don't re-puzzle every month.

    • ✓Recurring tasks from contracts
    • ✓Bulk planning up to 30 days ahead
    • ✓Fixed and flexible stops mixable in one tour

  2. Slot suggestion in seconds for emergency calls

    Type the address, Trailo checks existing tours in the region and suggests a fitting slot instantly. You give the caller a concrete commitment on the phone — the competitor doesn't get the order.

    • ✓Address-based suggestion in seconds
    • ✓Considers capacity and region
    • ✓Drag & drop if you want to override the suggestion manually

  3. Fixed technician per customer — who knows the site

    Define per customer or per individual order which technician should be preferred. The person who knows the bait box locations comes back automatically. On vacation, override via drag & drop.

    • ✓Fixed driver assignment per customer
    • ✓Also possible per individual order
    • ✓Substitution via drag & drop

  4. Treatment protocol digital — audit-safe

    HACCP protocols, bait box checklists, customer signature, photo of the infestation — all in the form, filled out right at the stop. CSV export of answers, REST API to hand off to your existing system.

    • ✓Drag & drop form builder with conditional logic
    • ✓Photo, signature, date stamp
    • ✓CSV export, REST API + webhooks

See it in action — 14-day trial with real data, or have us walk you through it in 20 minutes.

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What you save

Sample calculation: 8-technician team, 250 contract customers

Conservatively calculated based on our pilot customers.

  • Contract setup per month ~ €7,200 2 days/month saved × 12 months × €50/h × 6 h — through bulk planning instead of Excel choreography
  • Daily planning time ~ €8,800 45 min/day saved × 220 working days × €50/h dispatcher
  • Fuel cost ~ €4,800 −15 % × €4,000/year/vehicle × 8 vehicles
  • Additional capacity + 1,760 stops +1 stop/technician/day × 8 technicians × 220 working days — direct revenue lever for emergency orders

Note on the calculation: Values are based on experience with existing pilot customers and plausible assumptions for an 8-technician team with about 250 contract customers. Individual savings depend on setup, contract mix, capacity and hourly rates. Plug in your own numbers if you need a reliable forecast.

FAQ

Specific to pest control

How does bulk planning work for different contract rhythms?

For each customer you set the desired rhythm (e.g. "every 3 months, always mid-month"). Trailo generates the appointments up to 30 days ahead and slots them into your tours automatically. Quarter, month and semi-annual mix freely.

Can we fill out HACCP-compliant protocols digitally?

Yes. In the form builder, build your protocol via drag & drop — required fields, conditional logic, photo, signature, date stamp. CSV export of completed answers for audit or handoff.

What if a customer needs an emergency appointment several times per month?

You add emergency orders as flexible stops. Trailo suggests a fitting slot based on the address — you confirm with one click. Recurring maintenance from the contract stays untouched.

Can we set the same technician to come to a regular customer?

Yes. You define a preferred technician per customer — Trailo factors this in automatically. On vacation or sick leave, override via drag & drop.

Can we connect Trailo to our ERP/CRM?

Yes — fully documented REST API + webhooks. Orders, stops, status updates and form answers flow bidirectionally. Integration typically in 2–3 days.

What if the infestation site has no signal in a basement or warehouse?

Today you export the daily route as a PDF tour list — stops, addresses, time windows, notes, HACCP protocol template — and the team has everything offline on the smartphone or printed. A native mobile app with full offline mode (tours and protocols stored locally, status updates and photos sync automatically once signal returns) is in active development.

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